Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of learnbuilt.com.au, learnbuilt.com, the Learnbuilt client portal, the Learnbuilt store, and any related services or correspondence provided by Joshua Hubbard trading as Learnbuilt (ABN 43 801 367 033) (“Learnbuilt”, “we”, “our”, “us”).

By using the website, contacting us, or accepting a quote you agree to these Terms. If you do not agree, do not use the website or engage our services.

For client engagements involving the production of course materials, the Scope of Work (SOW) signed by both parties is the binding contract for that engagement. These Terms apply alongside the SOW. Where the SOW and these Terms conflict, the SOW prevails for that engagement.

2. About Learnbuilt’s services

Learnbuilt produces VET course development materials, learner guides, assessment workbooks, assessor guides, compliance mapping, simulated workplace document packs, and Canvas/LMS-ready HTML pages, for Australian RTOs and adjacent training markets.

The client’s responsibilities include:

• Validation of materials against the client’s Training and Assessment Strategy
• Contextualisation to the client’s industry, learner cohort, and workplace
• Currency-checking against Training.gov.au at the time of delivery to learners
• Completing the client’s internal ASQA compliance review and sign-off process
• Ensuring all materials are reviewed by a credentialled practitioner before delivery to learners

Learnbuilt does not provide compliance advice, regulatory auditing services, or guarantees of any ASQA outcome.

3. Quotes, scopes of work, and contracts

A quote provided by Learnbuilt is an offer to enter into a SOW on the terms described in the quote. A quote is valid for 30 days from the date of issue unless stated otherwise.

A SOW becomes binding when:

1. Both parties sign the SOW; and
2. The 50% deposit invoice has been paid in full

Production work does not commence until both conditions are satisfied and the client has provided the brand configuration described in the SOW.

4. Pricing and payment

All prices on the Learnbuilt website and in any Learnbuilt quote are exclusive of GST unless explicitly stated as GST-inclusive. GST is added on all invoices at 10%.

Payment terms for a service engagement:

• 50% deposit before production commences
• Balance within 7 days of delivery
• Late payment may attract interest at 10% per annum on outstanding amounts

Digital products purchased through the Learnbuilt store are payable in full at the time of purchase via Stripe.

5. Revisions and change orders

Up to two to three rounds of minor revisions are included in the price of each unit build. We work with your subject-matter expert until you’re satisfied with the materials. Minor revisions means: factual corrections, typographical fixes, minor rewording, and content reordering within existing sections. We ask that each round be submitted as a single consolidated list, within 12 months of LMS deployment.

Revisions beyond the included rounds, structural changes (new tasks, new modules, additional units, or simorg changes after Stage 6), or requests outside the original scope are change orders at $150/hour with a $300 minimum, payable before work commences.

Full revision policy details are referenced in the Scope of Work provided at quote stage.

6. Intellectual property

Materials produced under a SOW

Upon receipt of full payment, all materials produced under that SOW are assigned to the client for use in delivering the listed qualifications. The client may not resell, sub-licence, or share the materials with partner RTOs without a separate licensing arrangement.

Learnbuilt’s methodology and pipeline

Learnbuilt’s methodology, pipeline, prompts, and templates remain the property of Learnbuilt. Engagement under a SOW does not transfer ownership of the methodology, only of the specific outputs.

Simorg documents

Simorg documents included in delivered materials that are based on Learnbuilt’s standard simorg library remain available for use in Learnbuilt’s product library, unless the client has separately engaged Learnbuilt for a bespoke simorg build.

Digital products from the Learnbuilt store

Licensed for use by the purchasing organisation only. Resale or sharing with partner RTOs is prohibited.

7. Limitation of liability

To the extent permitted by Australian Consumer Law:

• Learnbuilt does not warrant that materials will achieve any specific regulatory outcome (including ASQA audit outcomes), enrolment volumes, or learning outcomes
• Learnbuilt’s total liability under any engagement is limited to the total amount paid by the client under the SOW for that engagement
• Learnbuilt is not liable for indirect, consequential, or special damages, including loss of profits, loss of business, or reputational damage

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded.

8. Refunds, digital products

Digital products purchased from the Learnbuilt store are delivered immediately on payment and are non-refundable except where required by the Australian Consumer Law, for example, if the product is materially different from what was advertised or fails to be of acceptable quality.

If you believe a digital product is faulty, email joshua@learnbuilt.com.au within 14 days of purchase with a description of the issue.

9. Acceptable use

When using the website, the client portal, or any Learnbuilt service you must not:

• Attempt to access another client’s portal, files, or correspondence
• Reverse-engineer or attempt to extract Learnbuilt’s pipeline prompts or methodology from delivered materials
• Resell Learnbuilt-produced materials or digital products in breach of the IP terms above
• Use Learnbuilt’s name, logo, or any claim of partnership or endorsement without prior written consent

10. Termination

Either party may terminate a SOW for material breach by the other party that is not remedied within 14 days of written notice.

Termination of a SOW by the client other than for Learnbuilt’s material breach does not entitle the client to a refund of the deposit. Any work completed up to the date of termination is invoiced at the applicable line-item rate.

11. Changes to these Terms

We may update these Terms from time to time. The current version is always available at learnbuilt.com.au/terms.html. Material changes will be flagged in the “Last updated” date at the top.

For SOWs already signed, the version of these Terms in force at the date of signing applies to that engagement.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

13. Contact

Joshua Hubbard trading as Learnbuilt
ABN 43 801 367 033
Email: joshua@learnbuilt.com.au

For Terms-related enquiries, use subject line “Terms, [topic]”.